FAQ

Experience a new online and mobile banking platform designed to provide a more reliable, modern, and feature-rich experience.

Our new platform will deliver enhanced security and fraud protection tools to help keep your information safe and secure.

Your account, balances, loans, and history are coming with you. 

Hello!

At Illinois State Credit Union, we're always looking for ways to better serve you. That's why we're excited to share that on January 11, 2027, we'll be transitioning to a new core banking platform that will provide a stronger foundation for the future of your banking experience. As technology continues to evolve, so does our commitment to providing the reliable, secure, and convenient banking experience our members deserve.

The good news is that the accounts you rely on every day are coming with you. While your accounts are staying the same, you will experience a new online and mobile banking platform designed to provide a more reliable, modern, and feature-rich experience.

Over the coming months, we'll share additional details about what to expect, important dates, and resources to help make the transition as smooth as possible. We're excited about what this upgrade means for our members. Thank you for your trust, your patience, and your membership.

Sincerely,

Illinois State Credit Union

As a reminder, It'sMyCU will never ask for your password, PIN, online banking credentials, or verification codes. Never share confidential banking information with anyone. If anything feels off, hang up and contact us directly at 309-451-8400.

A core conversion is the process of moving to a new banking technology platform that powers many of the services you use every day. By upgrading our technology, we're creating a stronger foundation that allows us to provide an improved online and mobile banking experience with more self service options, enhanced security, and more innovative services for our members in the future.

Online Banking & Mobile App

Routing Number

Account Number

Share & Loan Numbers

Debit Card & Credit Card

• There will be a new online banking site and mobile app. 
• The new app/online banking will be available on January 11th, 2027.
• You will need to enroll and create a new username and password.
• If you currently have online banking alerts set up, you will need to reset those up in the new online banking site.

• You will not need to get new cards. Your current cards will continue to work. 

Account Descriptions/Loan Descriptions

• Your account and loan descriptions will stay the same.

When is this change happening?

We will be switching over to the new core on January 11th, 2027. However, while we move everything over, online/mobile banking will be unavailable from 7:00 pm on January 8th, 2027 until January 11th, 2027. 

What information will I need to enroll in online banking?

Your full SSN, account number, date of birth. Once you have filled out the enrollment questions, you will receive a verification email as well as an email with a one time PIN for accessing online banking.

Will I still have access to E-Statements and notices?

Yes. After re-registering for online banking, you will be able to see the last 12 months of statements if you had E-Statements set up. 

Will I still be able to deposit checks through the mobile app?

Yes.

Phone: 309-451-8400

Email: Memberservices@itsmycu.org

1309 Center Street

Normal, IL 61761

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